Privacy Policy

NoVex Trade

NoVex Trade is a corporation that publishes financial literacy courses for people starting out in the skilled trades. This policy sets out what we collect when you use novextrade.com and the NoVex Trade application, why we collect it, who ever sees any of it, and what you can do about it. It applies to every member, on the free plan and the paid ones, and to learners holding a seat that a union, a training committee, a school, a contractor or an employer paid for.

One point belongs at the top, because it shapes everything below. NoVex Trade does not connect to your financial accounts. There is no bank linking, no payroll integration, no retirement or brokerage connection, and we will never ask you for the credentials to one. Every number in the service is a number you typed in yourself.

1. What You Give Us

Account details. Your name, email address and the password you set, plus a mobile telephone number if you choose to give one.

Payment details. On a paid plan, what is needed to charge you. Card numbers go to our payment processor and are held by them. We keep only enough to recognise the payment method and run your renewal.

Course entries. The figures you type into Lessons and Checks, your answers, your progress and your tier.

Ledger entries. If you use the side work ledger, the jobs, amounts and notes you record in it.

Documents you upload. A pay stub, an offer letter, a plan summary or an agreement you supply so the reader can help you find provisions inside it.

Workshop sessions. If you join a live session, your display name and anything you choose to type or say in it.

Anything you write to support.

2. What We Collect Automatically

Using the service produces ordinary technical information: device and browser type, operating system, IP address, the rough region it implies, which Lessons and pages you opened, and timestamps. We use cookies and similar technology to keep you signed in, remember your preferences and see which parts of the course are actually used. You can clear or block cookies in your browser, although signing in stops working if you block the ones that hold a session.

3. Why We Use It

To run the service: open your account, serve Lessons, mark Checks, track tier, keep your ledger, admit you to Workshop sessions.

To take payment and handle renewals, cancellations and receipts.

To answer you when you write to support.

To keep the service secure, spot abuse and enforce the Terms of Service.

To work out which material teaches well, so we can fix what does not and write more of what does.

To send you messages about your account, and, where you opted in, promotional and marketing messages by text or email.

To meet our legal, tax and accounting obligations.

We do not sell your personal information, and we do not rent or trade it.

4. SMS Messaging and Mobile Information

If you opt in to text messages, NoVex Trade sends recurring automated promotional and marketing text messages to the mobile number you provided. Consent to receive them is not a condition of any purchase. Message frequency varies, and message and data rates may apply. Reply STOP to [INSERT SHORT CODE] to stop them, or HELP to [INSERT SHORT CODE] for help. You can also reach us on (888) 338-4095 or at support@novextrade.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.

We pass your mobile number to our messaging provider only so far as delivering the messages you asked for requires, and that provider may not use it for anything else. We keep a record of your opt in and of any STOP request, because we are required to.

5. Who Else Ever Sees Anything

We disclose information in these situations and no others:

Service providers. Payment processing, hosting, message and email delivery, video for Workshop sessions, error monitoring and analytics. They act on our instructions, get only what the job needs, and may not use it for themselves.

An organisation that bought your seat. Set out in section 6, and narrower than most people assume.

Law and safety. Where we are legally obliged to disclose, or where disclosure is needed to look into fraud or keep someone from harm.

A corporate transaction. If the business is sold or reorganised, information can move with it, and this policy keeps applying until one you have been told about replaces it.

On your instruction. Anything you expressly ask us to share.

6. What an Organisation on a Crew Plan Can See

If a local, a training committee, a school, a contractor or an employer bought your seat, that organisation can see which Courses and Checks you have finished and the tier you reached. That is the entire list.

It cannot see any dollar figure you entered, any pay stub, offer letter or agreement you uploaded, any ledger entry, any note you wrote, or anything about your wages, your deductions or your side work. We do not show a sponsor your money, we do not report it in a form that identifies you, and we do not sell it. When a sponsoring organisation asks us for it, the answer is no.

7. How Long We Keep It

We hold account and course information while your account is open. Close the account and we delete or anonymise what we no longer need, apart from records we are required to keep: payment and tax records, and evidence of messaging consent and opt out. Backups age out on their own cycle. You can have an uploaded document deleted at any time without closing your account.

8. Security

We encrypt information in transit, hold internal access to the people who need it, and revisit our practices as the service grows. No service on the internet is perfectly secure and we are not going to claim otherwise. Use a password you use nowhere else, and tell us straight away if you think someone has reached your account.

9. Your Choices

See and correct your account information from your profile.

Export or delete what you entered, and close your account, from account settings or by writing to support.

Stop marketing texts with STOP and marketing email with the unsubscribe link. Messages about your account and your billing carry on while the account is open.

Ask what we hold about you, ask for a copy, or ask us to delete it. Depending on where you live you may have a formal right to do this, and we honour these requests wherever you live.

We will not discriminate against you or treat your account differently for using any of these choices.

10. Minors

The service is not aimed at children under 13 and we do not knowingly collect their information. A member aged 13 to 17 may use it only through an account opened by a parent, guardian, employer, union or training institution. If you think a child under 13 has given us information, write to support and we will remove it.

11. Where Information Is Handled, and Changes to This Policy

NoVex Trade operates in the United States and information is processed here. Using the service from elsewhere means sending information to the United States, where privacy law is not the same as your own.

We update this policy as the service changes. The current version always sits at this location, and where a change is material we will give notice inside the service, or by email or text to the details on your account.

12. Contact Us

Questions about this policy, or a request about your information:

NoVex Trade 4320 N Belt Line Rd, Irving, TX 75038

Telephone (888) 338-4095

Email support@novextrade.com